Refund Policy

1. General Principle

RTST provides access to generative artificial intelligence services whose outputs are produced by computational models on a per-use basis. Once any portion of the Purchase has been consumed — including, without limitation, any credits applied to a generation request — that portion is deemed delivered and is not eligible for refund. Unused portions of a Purchase may qualify for a refund subject to the terms set forth below.

2. Non-Refundable Items

The following are not eligible for refund under any circumstance:

• Credits that have been consumed by a generation request, irrespective of whether the resulting output meets the user's expectations. Generative models are inherently probabilistic and the Company makes no warranty as to specific outputs.
• Credits consumed by generations that fail or are rejected as a result of user-supplied inputs, including, without limitation, prompts or reference assets that violate the Company's content guidelines, are flagged by automated eligibility checks, or cause errors at upstream model providers.
• Subscription fees corresponding to billing periods that have already commenced or elapsed at the time the refund request is submitted.
• Promotional credits, complimentary credits, referral rewards, and any other credits granted to the user without monetary consideration.
• Purchases for which the refund request is submitted more than seven (7) calendar days after the date of the original transaction.
• Purchases made under promotional, bundled, or limited-time offers that are expressly designated as final-sale or non-refundable at the time of purchase.

3. Eligibility for Refund

A refund request will be considered, and may be granted at the Company's discretion, where each of the following conditions is satisfied:

• The request is submitted within seven (7) calendar days of the date of Purchase.
• No credits forming part of the Purchase have been consumed at the time of the request.
• In the case of a subscription, the current billing period has not been used to access the Service in any manner.
• The Purchase is not subject to an exclusion identified in Section 2 above.
• The user's account remains in good standing and has not been suspended or terminated for breach of the Terms of Service.

4. Failed Transactions and Duplicate Charges

Where a payment has been processed but the corresponding credits or subscription access have not been delivered, or where the user has been charged more than once for the same Purchase, the user is entitled to a full refund of the affected amount. Such requests must be submitted within thirty (30) calendar days of the original transaction and must include sufficient information to identify the disputed charge.

5. Service-Side Failures

Credits consumed by a generation that fails as a direct result of a fault attributable to the Company or to an upstream service provider (and not to user-supplied inputs) will be reinstated to the user's credit balance automatically. No manual refund request is required. If such reinstatement does not occur within twenty-four (24) hours of the failed generation, the user should contact support to obtain manual reconciliation.

6. Subscription Cancellation

Users may cancel any active subscription at any time through their account settings. Cancellation will prevent automatic renewal at the end of the then-current billing period; access to subscription benefits will continue until that period expires. Except as provided in Section 3, fees paid for a billing period that has commenced are non-refundable and partial billing periods will not be pro-rated.

7. Refund Request Procedure

To submit a refund request, the user must send an email from the email address associated with their RTST account to support@rtstai.app. The request must include the following information:

• The registered account email address;
• The transaction reference number or receipt;
• The date of the Purchase;
• A brief description of the reason for the refund request.

Requests that are incomplete or that cannot be reconciled to a valid transaction may be declined or deferred until the necessary information is provided. The Company endeavors to acknowledge all refund requests within three (3) business days of receipt.

8. Processing of Approved Refunds

Approved refunds will be issued to the original payment instrument used for the Purchase. Settlement timelines are dependent on the user's financial institution and may take five (5) to ten (10) business days from the date of approval. The Company is not responsible for any currency conversion losses, payment-gateway fees, or taxes that have been remitted to a relevant governmental authority and are not recoverable; such amounts may be deducted from the refunded sum.

9. Chargebacks and Disputes

Users are required to contact the Company's support team and seek resolution under this Policy before initiating a chargeback or payment dispute with their card issuer or payment provider. Initiating a chargeback without first engaging the Company's support process may result in the suspension or termination of the user's account, the revocation of any remaining credits or subscription benefits, and the recovery by the Company of associated chargeback fees and administrative costs.

10. Statutory Rights

Nothing in this Policy is intended to limit, exclude, or restrict any non-waivable statutory consumer rights to which the user may be entitled under the laws applicable to their jurisdiction. Where mandatory consumer-protection legislation conflicts with any provision of this Policy, that legislation shall prevail to the extent of the conflict.

11. Amendments

The Company reserves the right to modify this Policy at any time. The "Effective date" at the head of this document indicates when the current version of the Policy took effect. Material amendments will be communicated to users by email or by an in-product notice. Continued use of the Service following the effective date of any amendment constitutes acceptance of the amended Policy.

12. Contact

All correspondence relating to this Policy, including refund requests and questions of interpretation, should be addressed to support@rtstai.app.